Privacy Policy & POPI Act Compliance

Your privacy is critical to us. At Little Lambs, we have a policy of upholding your privacy regarding any information we may collect from you across our website, https://littlelambskloof.co.za, and other sites we own and operate.

1. Information We Collect

We may collect personal information from you through various interactions on our website:

  • Direct Submission: Information you provide directly through forms (e.g., contact forms).
  • Automated Collection: Information automatically collected when you visit our site, such as IP address, browser type, and pages visited.
  • Chatbot Interaction: Our GPT-4 powered chatbot "Lulu the Virtual Assistant" is available for your convenience, during which no personal data is stored.

2. Use of Collected Information

The information we collect is used primarily to:

  • Operate and enhance our website and services.
  • Communicate with you, responding to queries or requests.
  • Fulfill legal and regulatory requirements.

All data handling practices are conducted in compliance with POPIA guidelines, ensuring fairness, transparency, and accountability in all data processing activities.

3. Data Sharing and Disclosure

Little Lambs does not sell or rent your personal information to third parties. We only share your information when necessary to comply with legal obligations, or with your explicit consent. All third-party service providers we engage are required to maintain the confidentiality and security of your information and conform to POPIA standards.

4. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and managerial procedures designed to safeguard the information we collect.

We adhere to industry-standard security protocols and practices, in alignment with POPIA regulations, to ensure that your data is secure.

5. Your Rights Under POPIA

As a data subject under the POPIA, you have several rights regarding your personal information:

  • Access: You have the right to request access to your personal information that we hold.
  • Correction: You may request that we correct any inaccurate or incomplete data.
  • Deletion: You may request that we delete your personal information, subject to legal and regulatory obligations.
  • Restriction: You have the right to restrict certain processing of your data in specific circumstances.

For any requests regarding your rights or more information on our data protection practices, please contact us at littlelambskloof@gmail.com.

6. Compliance with the Protection of Personal Information Act (POPIA)

The POPIA outlines conditions for the lawful processing of personal information to protect individuals' privacy. Little Lambs is committed to compliance with all applicable provisions of the POPIA, ensuring respect for privacy rights and protecting personal data appropriately.

We continuously assess and update our policies and procedures to maintain compliance, addressing any changes in data protection laws and technological advances that impact our data handling practices.

If you have any inquiries or concerns about our Privacy Policy or POPIA compliance, please do not hesitate to contact us.